Welcome to RentKam! By accessing and using our platform via the website or mobile application, you accept and agree to abide by the following terms and conditions.

1. Acceptance of Terms

By using this platform, you agree to these Terms of Use. If you do not agree to them, please do not use our service.

2. Service Description

RentKam provides online car rental booking services for short-term or long-term use, for personal or business purposes.

3. Acceptable Use

• You agree to:
  - Be over 18 years of age and have a valid driver's license.
  - Use the platform only for lawful purposes.
  - Not damage, upload viruses, or interfere with the security of the site.
  - Not impersonate or use false information when booking.

4. User Account

• To make reservations, you may be required to create a personal.You are responsible for:
  - Keeping your password and credentials safe.
  - All actions performed through your account.
  - Notifying RentKam immediately of any suspected misuse.

5. Reservations and Payments

• All reservations must be confirmed through our online system.
• Payments are made through secure gateways by credit card, debit card or PayPal.
• Any cancellations, refunds or penalties will be in accordance with the relevant cancellation policy.

6. Cancellation Policy

-Free cancellation is possible up to 24 hours before the reserved time.
-Cancellations after this deadline may incur additional fees or non-refund of the full amount.

7. Limitation of Liability

RentKam is not responsible for:
- Service interruptions due to technical or unforeseen reasons.
- The conduct or actions of other users or third parties.
- Any damage or loss resulting from your misuse of the platform.

8. Intellectual Property

- All content of RentKam (logo, design, texts, database, etc.) is protected by copyright and remains the property of RentKam. Their unauthorized use is strictly prohibited.

9. Changes to Terms

- RentKam reserves the right to change the Terms of Use at any time. Users will be notified via the website or email and continued use after changes is considered acceptance of the new terms.

10. Governing Law

- These terms are governed by and interpreted in accordance with the laws in force in the Republic of Kosovo, Albania, and North Macedonia.
 

Need Help?

If you need assistance at any point in your rental process, our customer support team is always ready to help. We offer live chat support, email assistance, and a 24/7 customer service hotline.

Contact Us:

For any questions or concerns regarding these terms, please contact us:

• Email: info@rentkam.com
• Phone: +383 46 711 711