Question 1

How does Rentszone work?

Accepted Answer

You browse listings, pick a car, and book online. The rental company handles pickup and return.

Question 2

Which countries do you operate in?

Accepted Answer

We operate across Kosovo, Albania, North Macedonia, and Montenegro.

Question 3

Can I cancel a booking?

Accepted Answer

Yes, subject to the rental company's cancellation policy shown at checkout.

Question 4

Do I need a credit card?

Accepted Answer

A credit card is required for online payment; some companies accept pay-at-pickup.

Question 5

What payment methods are accepted?

Accepted Answer

We accept major credit cards via Stripe.

Question 6

When am I charged?

Accepted Answer

You're charged when the rental company confirms your booking.

Question 7

Is insurance included?

Accepted Answer

A basic insurance tier is included; higher tiers are available for an extra daily fee.

Question 8

What's the deposit?

Accepted Answer

A refundable deposit is authorized on your card at pickup.